Work With Us

CUSTOMER SUCCESS SPECIALIST | PART-TIME EMPLOYEE

The Customer Success Specialist’s main goal is to provide consistently high level and quality support to our customers.  They work closely with the operations team and fulfillment depot(s) to communicate and solve issues that arise as well as continually streamline processes and procedures for the successful growth of the company.

Requirements

• MUST BE 21+ AND AUTHORIZED TO WORK IN UNITED STATES

• Must have flexibility for a schedule that includes weekends, holidays and/or nights

• Exemplary understanding of high quality customer support

• Excellent listening skills and empathetic voice and manner

• Ability to maintain composure under pressure

• Dedication to customer satisfaction while consciously driving sales

• Proficiency using Google Office applications

• Solid digital skills including Freshdesk, cannabis POS (any platform/Blaze preferred), OnFleet

• Detail oriented with an eye on process optimization

• Good planning, organizational, and time management skills

• Ability to multitask, assess time sensitivity and shift priorities as issues demand

• Base knowledge of Local, State, and Federal Laws and Regulations pertaining to Medical and/or Retail Marijuana

Essential Duties and Responsibilities

• Be the voice of Sava while assisting customers with the high quality of care and support that differentiates Sava in the industry

• Use required digital tools including but not limited to Freshdesk, Freshcaller, Freshchat, Blaze, Asana, Onfleet, Google (Gmail, Hangouts, Office Suite)

• Streamline customer ticket responses in Freshdesk using canned responses and assigning tickets to relevant tiers

• Improve and create canned responses on an ongoing basis 

• Work towards goal of addressing customer tickets in all tiers

• Answer and address customer calls in Freshcaller

• Guide customers through setting up an account and managing their online ID

• Assist customers in placing and editing orders over the phone, including payment 

• Guide customers with inquiries about products, without giving medical advice, but encouraging them to explore and purchase the products on our site 

• Assist customers who placed an order for an out of stock product and communicate inventory workflow with the Operations team and the fulfillment depot(s).

• Assist customers with cancelations, coupons/discounts, mispacks and defectives and communicate changes with the fulfillment depot(s). 

• Handle customer issues with deliveries and communicate changes with fulfillment depot(s)

• Additional duties as directed by the COO

Salary:

$22 / hour

Job Type: 

• Part-time

• Remote

Benefits:

• Paid Sick Leave 

• • 1 hour paid sick leave is earned for every 30 hours worked

• Quarterly contribution to SF City Option

• • For every hour worked, the company makes a contribution ($2.05/ hour in 2020) to the SF City Option, a medical savings account used to reimburse  health expenses

Why you’ll love working with Sava

We’re a small, but growing, dedicated team who are enthusiastic about our company and this industry. We’re committed to redefining stereotypes around the plant, and teaching people about its amazing range of benefits and uses. We aim to provide access to and education about cannabis products.  This is a fast-paced start-up, and while we get a lot done we offer a friendly casual working environment.

To Apply

Email your resume to ops-jobs@getsava.com with [Customer Support Specialist] + Your Name as the subject line. Only qualified applicants will be contacted.

Sava is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.