Our team is just an email or phone call away.
Email info@getsava.com for the fastest response, or call 415-993-9973 (9am to 5pm, Mon to Sat).
Work With Us
Sava is the premier cannabis delivery and discovery platform serving the Bay Area, and we’re hiring!
Sava is a woman/LGBTQ/Latinx-owned, values-driven, cannabis marketplace based in San Francisco that delivers to the extended Bay Area. Sava is on a mission to provide a best in class cannabis experience that is built on curation, education, transparency and stellar customer service, all while providing an industry leading workplace.
DELIVERY DRIVER | PART-TIME OR FULL-TIME EMPLOYEE
Sava, a San Francisco wellness-focused cannabis company, seeks friendly and thoughtful delivery drivers for part-time or full-time routes throughout the Bay Area. Our customer base is rapidly growing and anchored by a core group of wonderful repeat customers. We are dedicated to serving our customers seven days a week and seek individuals who understand and are committed to executing quality and caring service.
Requirements
Smart Phone
Personal vehicle
Valid driver’s license
Clean driving record
Certificate of Insurance
Excellent communications skills
Attention to detail
Calm and efficient under pressure
What we offer
W2 employment status – as an employee, you will be supported by our helpful admin staff and will receive the following compensation
Competitive hourly wage
Mileage Reimbursement
Tips
Paid sick leave
Why you’ll love working with Sava
We’re a small, but growing, dedicated team who are enthusiastic about our company and this industry. We’re committed to redefining stereotypes around the plant, and teaching people about its amazing range of benefits and uses. We aim to provide access to and education about cannabis products. This is a fast-paced start-up, and while we get a lot done we offer a friendly casual working environment.
To Apply
Email your resume to ops-jobs@getsava.com with [Sava Driver] + Your Name as the subject line. Only qualified applicants will be contacted.
Sava is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
CUSTOMER SUCCESS SPECIALIST | PART-TIME EMPLOYEE
The Customer Success Specialist’s main goal is to provide consistently high level and quality support to our customers. They work closely with the operations team and fulfillment depot(s) to communicate and solve issues that arise as well as continually streamline processes and procedures for the successful growth of the company.
Requirements
MUST BE 21+ AND AUTHORIZED TO WORK IN UNITED STATES
Must have flexibility for a schedule that includes weekends, holidays and/or nights
Exemplary understanding of high quality customer support
Excellent listening skills and empathetic voice and manner
Ability to maintain composure under pressure
Dedication to customer satisfaction while consciously driving sales
Proficiency using Google Office applications
Solid digital skills including Freshdesk, cannabis POS (any platform/Blaze preferred), OnFleet
Detail oriented with an eye on process optimization
Good planning, organizational, and time management skills
Ability to multitask, assess time sensitivity and shift priorities as issues demand
Base knowledge of Local, State, and Federal Laws and Regulations pertaining to Medical and/or Retail Marijuana
Essential Duties and Responsibilities
Be the voice of Sava while assisting customers with the high quality of care and support that differentiates Sava in the industry
Use required digital tools including but not limited to Freshdesk, Freshcaller, Freshchat, Blaze, Asana, Onfleet, Google (Gmail, Hangouts, Office Suite)
Streamline customer ticket responses in Freshdesk using canned responses and assigning tickets to relevant tiers
Improve and create canned responses on an ongoing basis
Work towards goal of addressing customer tickets in all tiers
Answer and address customer calls in Freshcaller
Guide customers through setting up an account and managing their online ID
Assist customers in placing and editing orders over the phone, including payment
Guide customers with inquiries about products, without giving medical advice, but encouraging them to explore and purchase the products on our site
Assist customers who placed an order for an out of stock product and communicate inventory workflow with the Operations team and the fulfillment depot(s).
Assist customers with cancelations, coupons/discounts, mispacks and defectives and communicate changes with the fulfillment depot(s).
Handle customer issues with deliveries and communicate changes with fulfillment depot(s)
Additional duties as directed by the COO
Salary:
$22 / hour
Job Type:
Part-time
Remote
Benefits:
Paid Sick Leave
1 hour paid sick leave is earned for every 30 hours worked
Quarterly contribution to SF City Option
For every hour worked, the company makes a contribution ($2.05/ hour in 2020) to the SF City Option, a medical savings account used to reimburse health expenses
Why you’ll love working with Sava
We’re a small, but growing, dedicated team who are enthusiastic about our company and this industry. We’re committed to redefining stereotypes around the plant, and teaching people about its amazing range of benefits and uses. We aim to provide access to and education about cannabis products. This is a fast-paced start-up, and while we get a lot done we offer a friendly casual working environment.
To Apply
Email your resume to ops-jobs@getsava.com with [Customer Support Specialist] + Your Name as the subject line. Only qualified applicants will be contacted.
Sava is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.