We're Here for You

Get answers to all the frequently asked questions below or contact our customer service team for other inquiries.
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tincture bottles and cannabis leaves on green background

We're Here for You

See answers to all the frequently asked questions below or contact us in customer service for other inquiries.
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Frequently Asked Questions

What is Sava?

Sava is a platform that connects consumers with brands that sell high-quality cannabis products.

Where does Sava deliver?

Sava delivers to locations in California. Please have a look at our delivery information for further details.

When will my delivery arrive?

Your delivery will arrive in the 2-hour timeframe you choose at checkout. You MUST be present to receive your delivery. Please have a look at our delivery information for up-to-date details.

Do I need a medical cannabis card to make a purchase?

No. We deliver to anyone 21+ in our service area. For those 18+ you do need a medical recommendation.

What documents are acceptable forms of identification?

A government-issued driver’s license, photo ID, or passport.

How does the approval process work?

Once you place your first order, we verify your documents. There is no waiting period. We will contact you if there are any issues with your account.

What are the taxes on cannabis?

Both recreational customers and those with a third-party medical recommendation will be subject to their cities’ sales tax and a California cannabis tax, which will be calculated in your cart.

People with a state-issued medical recommendation will be exempt from sales tax, but will still need to pay the cannabis tax. If you are a regular medical user, getting a state issued recommendation could be worthwhile. Find out more here.

Does Sava provide discounts for seniors and veterans?

Sava is happy to offer a 10% discount for seniors and veterans.

For seniors who are 62 years old or older: Once you've uploaded your ID and entered a valid birthday, please contact us to receive your discount code before check out.

Veterans must email us at info@getsava.com before they check out. We cannot apply the discount retroactively. Include a DD-214, Department of Veterans Affair card, or Military ID with expiration date in your email.

Once you've been entered into our system, your discount will show automatically in our catalogue.

I’m a brand. How can I sell my goods on Sava?

Due to the high number of people wanting to sell their goods on Sava, we can’t reply to everyone. But please email a bit about your brand to info@getsava.com.

I have some feedback. How can I share this?

We love feedback. Please email info@getsava.com.

I'm having trouble logging in or resetting my password. What should I do?

Due to our brand new tech, you may experience issues logging in or resetting your password as we work on smoothing out our bugs. Our team is hard at work resolving these issues, but in the meantime, please email info@getsava.com for help with any tech-related problems.

Where is my past order history?

View order history here. To view your orders prior to June 2022, please contact customer service at info@getsava.com.

What's new on Sava?

We’ve been hard at work making exciting improvements to our site. Here is some of our new functionality: 

  • One Click Add to Cart: click the shopping cart icon on a product while browsing to add it directly to your cart.
  • Wish List: the heart icon will save any product to your Wish List. Wish lists live in your account section. 
  • Reviews: you can now leave reviews for your favorite products!
  • Compare Products: select the small graph icon on two or more products to see how they stack up to one another.
  • Good news, Seniors & Vets!: your discount will be automatically applied, and will show on all products as you shop.

If you haven’t already, you’ll need to reset your password.  

For your security, it did not transfer over. Your username remains the same.

Return Policy

Due to adult-use regulations, we cannot issue refunds for purchased cannabis products. Defective products can only be exchanged for the same product in working order. To initiate an exchange for a defective or mispacked product, you must contact Sava customer service within 21 days from the product’s delivery date. You may reach us via email at info@getsava.com or by phone at 415-993-9973.

Store credit will be issued if a replacement product is not available.  Damaged cartridges and pods resulting from improper use will not be exchanged. There are no cash refunds on any products.

Delivery drivers are required by regulation to collect defective products at the time of exchange. Customer Service may request photo proof of defect or mispack before approving an exchange. The Manager on Duty reserves the right to refuse an exchange or store credit at their discretion.

Sava reserves the right to decline any exchange.