FAQ | Sava
We're Here for YouGet answers to all the frequently asked questions below or contact our customer service team for other inquiries. Contact Us
We're Here for YouGet answers to all the frequently asked questions below or contact our customer service team for other inquiries. Shop Now
Frequently Asked Questions
What is Sava?
Sava is a platform that connects consumers with brands that sell high-quality cannabis products. We are women-, LGBTQ-, and Latinx-owned and curate a wide selection of clean, sustainable products for a variety of needs.
Where does Sava deliver?
Sava delivers to locations in California. Please have a look at our delivery map for further details.
When will my delivery arrive?
Your delivery will arrive in the 3-hour timeframe you choose at checkout. You MUST be present to receive your delivery as we cannot leave packages unattended. Please have a look at our delivery information for up-to-date details.
How do I reschedule my delivery?
If you need to reschedule a delivery, email email@example.com or call 415-993-9973.
Do I need a medical cannabis card to make a purchase?
No, we deliver to anyone 21+ in our service area regardless of medical recommendation status.
Those 18-21 will need a medical recommendation.
What documents are acceptable forms of identification?
A government-issued driver’s license, photo ID, or passport.
How does the approval process work?
When you create your account, you'll be prompted to submit your identification documents. Once approved, you'll be able to place your first order.
Does Sava provide discounts for seniors, veterans, and SSDI recipients?
Sava is happy to offer a 10% discount for seniors, veterans, and SSDI recipients.
For seniors who are 62+ years old: Once you’ve uploaded your ID and entered a valid birthday, please email us at firstname.lastname@example.org to be added to our senior group.
For veterans: Before you check out, email us at email@example.com with your DD-214, Department of Veterans Affair card, or Military ID with expiration date in your email.
For SSDI recipients: Before you check out, email us at firstname.lastname@example.org with your SSDI card.
Once you’ve been entered into our system, your discount will show automatically in our catalog. If your discount is not showing, confirm that you are logged into your account. We cannot apply the discount retroactively.
What payment methods do you accept?
We accept cash, checks, and bank payments.
Why is the cannabis tax so high?
Both recreational customers and those with a third-party medical recommendation will be subject to their cities’ sales tax and a California excise cannabis tax, which will be calculated in your cart. These taxes are the cost of operating legally and compliantly in California's cannabis market.
People with a state-issued medical recommendation will be exempt from sales tax, but will still need to pay the cannabis tax. If you are a regular medical user, getting a state issued recommendation could be worthwhile. Find out more here.
Get In Touch
I have some feedback. How can I share this?
We love feedback. Please email email@example.com.
I’m a brand. How can I sell my goods on Sava?
Due to the high number of people wanting to sell their goods on Sava, we can’t reply to everyone. But please email a bit about your brand to firstname.lastname@example.org.
Who should I reach out to with press inquiries?
Please email email@example.com. Past press can be viewed here.
Are you hiring?
See job openings here and email firstname.lastname@example.org with your resume.
I'm having trouble logging in, resetting my password, or checking out. What should I do?
Please email email@example.com for help with any website-related problems.
Where is my past order history?
View order history here. To view your orders prior to June 2022, please contact customer service at firstname.lastname@example.org.
Do you have a referral program?
Yes! With our Refer-A-Friend program, you can use your unique link to refer friends to Sava, and you’ll both receive $40 off your next order.
What's new on Sava?
We’ve been hard at work making exciting improvements to our site. Here is some of our new functionality:
One Click Add to Cart: click the shopping cart icon on a product while browsing to add it directly to your cart.
Wish List: the heart icon will save any product to your Wish List. Wish lists live in your account section.
Reviews: you can now leave reviews for your favorite products! See our review policy.
Refer-A-Friend: Use your unique link to refer friends to Sava, and you’ll both receive $40 off your next order. Learn more here.
Good news, Seniors & Vets!: your discount will be automatically applied, and will show on all products as you shop.
If you're placing an order for the first time since June 2022, you'll need to re-upload your ID and reset your password. Among many upgrades to our site, we now use new software that validates the authenticity of an ID, which requires the ID to be re-uploaded.
Due to adult-use regulations, we cannot issue refunds for purchased cannabis products. Defective products can only be exchanged for the same product in working order.
To initiate an exchange for a defective or mispacked product, you must contact Sava customer service within 21 days from the product’s delivery date. You may reach us via email at email@example.com or by phone at 415-993-9973.
Store credit will be issued if a replacement product is not available. Damaged cartridges and pods resulting from improper use will not be exchanged. There are no cash refunds on any products.
Delivery drivers are required by regulation to collect defective products at the time of exchange. Customer Service may request photo proof of defect or mispack before approving an exchange. The Manager on Duty reserves the right to refuse an exchange or store credit at their discretion.
Sava reserves the right to decline any exchange.